company Archives

How can I pay for something custom that’s not a store product or something quoted?

There are occasions where we may customize something for you that doesn’t exactly fit a store product but isn’t something we quote. For this reason we have this product to allow you to pre-pay for a custom service as instructed by our project coordination team: https://www.engineeringexpress.com/product/single-tokens-pre-purchase/ NOTE: Payments made through this system are NOT REFUNDABLE, …

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How To Use Master Plans – TER’s – Calculator Reports Purchased From Engineering Express

READ BELOW BEFORE USING NON SITE-SPECIFIC PERFORMANCE EVALUATIONSFROM ENGINEERING EXPRESS FOR YOUR PROJECT General Information About Non Site-Specific Plans: Certified Performance Evaluations (also referred to as Master Plans, Generic, or Non Site-Specific Plans) you receive contain a physical or digitally certified engineer seal. They are intended to be used to assist in obtaining a building …

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When will I receive my order? How long does it take to get my digitally signed-sealed file sent to me?

For Online plan orders, we do our best to get your digitally signed and sealed file reviewed, sealed by an engineer, & emailed back to you within 24 hours / the next business day. If a plan is requested in the morning (Eastern Time), it is typically available the same business day. Digitally sealed files …

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Why is there an expiration on digitally signed-sealed plans and how does that work for permitting?

Because a digitally sealed plan can be copied and reused while maintaining the digital signature certification, plans produced by engineering express that are not site-specific are encoded with limitations of use that restrict their use for permitting to a single project. Engineering Express encodes master plans with the permitting contractor, zip code restriction, and a …

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The date on my plans is old – Do I need a plan with a current date?

Plans & TER’s are dated when sealed and are tied to the listed building codes. The original sealed hardcopy versions are valid throughout the code cycle. The digitally sealed files that are not site-specific are encoded with an expiration date which would be listed in a red information box on the document. Site-specific projects that …

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I need a wind load chart for window – door – garage door installation. What do I do?

visit This Link on our Plan Store to find wind pressure charts for each of these items. We also have a site-specific calculator you could use. If you need the answer certified for permit, you can purchase that right on the calculator.

How can you leave my order outside in one of your office pickup boxes?

Pickups have been discontinued from all of our Office Locations. Not to worry, we have free local shipping for minimum fee orders and are happy to work with any of our repeat clients on ways to avoid shipping fees for small orders. Contact us or chat with us online to discuss your express delivery needs …

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I need help finding a tie down detail for permit

Tie-down details are incorporated into Technical Evaluation Reports (TERs) which are cataloged by model number for manufacturers such as Trane, Carrier, Daikin, Samsung, Mitsubishi, and others. You can search for tie down details by model number or TER number/name on our mechanical page. You can also visit EngineeringExpress.com/store to search for the product you need …

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How do I know if a payment went through for my online order?

You will get an email to confirm we have received your request once the payment has been approved

How can clients in the South Florida area save money on shipping fees?

If you are a frequent buyer in the South Florida area, consider merging your orders into a single purchase over $100.00 (Digital and/or hard copies) to qualify for free local shipping (Miami Dade, Broward & Palm Beach counties, Florida)

What are your business hours / time that you are open and what is your location?

Engineering Express is open for business from 8:30 am to 5:00 pm Eastern Time Monday through Friday. We do answer calls & chats before/after hours if we’re available. Visiting Engineering Express is by appointment only and readily available virtually. Find our numerous offices by clicking here. Local pickups for any plans are discontinued & are …

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is the 6th Edition Florida Building Code still valid? That’s what it says on my plan.

If the controlling permit for your project is dated prior to Jan 1, 2021, then the 6th Edition Florida Building Code is still valid. Otherwise, you will need to place an order for an updated version of the plan (please visit EngineeringExpress.com/store/ to start your search (We recommend beginning with the brand needed if known …

is the 6th Edition Florida Building Code still valid? That’s what it says on my plan. Read More »

I heard there’s a calculator online that can help me but I can’t find it. What do I do?

You can find all of our public-use calculators here: EngineeringExpress.com/Calculators Engineering Express also provides calculators to manufacturers & clients through private links & membership platforms. If you feel you are looking for one of these hidden calculators, contact the manufacturer that is sponsoring that tool.

Can you verify the size of the plan I’m going to receive?

Our technical evaluation reports are formatted to 8.5″x 11″. The rest of the plans we provide are in 11″ x 17″ (tabloid) format.

How can I verify prices for an online plan? Your site shows a range of prices.

All of our plans show two prices, the lowest is the price per hard copy (We sell a minimum of 2 copies which is typically requested by building departments & the minimum fee to maintain the site fees). The higher amount is for the digitally sealed file, which is only provided as a single quantity …

How can I verify prices for an online plan? Your site shows a range of prices. Read More »

I made a mistake with an online calculator value. How can that be fixed?

This can only be done if the order has not been processed or shipped. Please contact our office for further assistance or use our Live Chat during business hours.

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