I have a change in a site specific project that’s in progress / completed. What do I do?
Please contact our project manager through your ExpressPass dashboard
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Helpful information on the use of our many company systems & resources
I have a technical question on an online plan. Can you help me?
Please email us your question at [email protected] or send us a Live Chat.
I need to create an NOA / product approval for my product. What’s the process?
Start by reading our articles about product approvals by Clicking Here. You’ll learn when they’re really needed, what information we need, how they help, and much more. > In short, products ‘inside the rule‘ require product approval in Florida. > This is done by a combination of testing & rational analysis as determined by code. …
I need to create an NOA / product approval for my product. What’s the process? Read More »
How can I find the sealed wind load chart I’m told I need for permit?
Use This Link for our plan store to select the wall, garage door, or mechanical wind pressure chart you need. Fill in the wind design parameters you need for your wind load chart order based on information provided by your plan reviewer, architectural plans, or your main design professional.
How can I get a copy of your W-9?
Please contact our office to assist you with a current copy or use the Live Chat.
I have a different brand product than the one you specify but it’s similar. How can I get mine certified for permit?
This would require the project to be site specific. Please visit EngineeringExpress.com/ExpressPass to apply for access to request a quote for a site-specific project. Click ‘apply for access’, fill the form and in the description box, please give us an idea of the project you are looking for. After submitting a team leader will contact …
I have a different size generator than those listed on a concrete pad master plan. How can that be added?
This would require the project to be site specific. Please visit EngineeringExpress.com/ExpressPass to apply for access to request a quote for a site-specific project. Click ‘apply for access’, fill the form and in the description box, please give us an idea of the project you are looking for. After submitting a team leader will contact …
I received a hardcopy (printed) plan and need a digitally signed-sealed file. What do I do?
You will need to place a new order in our online plan store for the same plan but select ‘digitally sealed file’ under the ‘plan format’ option & re-pay for the plan. If you can return the physical plan we will provide Tokens as credits for additional orders. See our Refund policy for more.
I’d like to use an EFT (electronic funds transfer) instead of a credit card. Can you help with that?
See our Pay Page or contact our office for more information.
I need an inspection done. Can you help?
Due to our exposive national demand & specialized design expertise, Engineering Express no longer performs inspections. Visit EngineeringExpress.com/directory/ for a list of S. Florida engineering firms that could help you with your request or search online for a local engineer near you.
What’s the difference between a hardcopy and a digitally signed – sealed file?
Hard copies are only to be used physically and digitally signed and sealed files electronically only. You can find more information here: EngineeringExpress.com/wiki/whats-the-difference-between-a-digitally-sealed-plan-and-a-scanned-digital-copy-of-a-plan
I’m a homeowner in need of a site specific plan / custom project. Can you help?
Unfortunately Engineering Express does not work directly with homeowners for site-specific projects. Visit EngineeringExpress.com/directory/ for a list of S. Florida engineering firms that could help you with your request or search online for an engineer near you.
I placed an order for pickup that now needs to be shipped. What do I do?
Engineering Express discontinued pickup from all of our Office Locations. That option has been removed from our online store in case you are looking for it. Not to worry, we have free local shipping for minimum fee orders and are happy to work with any of our repeat clients on ways to avoid shipping fees …
I placed an order for pickup that now needs to be shipped. What do I do? Read More »
I received a comment from the city / building department / plan reviewer on an online plan. What do I do?
FIRST: Get the permit # & plan reviewer’s contact information. THEN: Get the comments IN WRITING. LAST: Provide us with our order # (for online orders) or Project # (for site-specific ExpressPass orders). Forward that information to [email protected]. We are not going to be able to help you without ALL the above information. Note: comments …
I placed an order for engineering through E-Tempest / one of your online affiliates. How can I find out the status?
Please contact E-tempest directly to know the status of your order.
I made a mistake on the zip code of an online digital order. What do I do?
This can only be done if the order has not been processed. Please contact our office for further assistance or use our Live Chat feature.