How can I cancel an online order?
This can only be done if the order has not been processed or shipped. Please contact our office for further assistance or use our Live Chat feature.
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Helpful information on the use of our many company systems & resources
How can I modify an existing quote request placed through ExpressPass?
Please contact our project manager through your ExpressPass dashboard
I need a wind calculation for a roof. Can Engineering Express help with that?
As of mid-20201 Engineering Express is taking a break from roof designs to focus more on other building components. Visit EngineeringExpress.com/directory/ for a list of S. Florida engineering firms that could help you with your request.
Can you help me find Existing Florida Product approval, Miami Dade NOA, or ICC-ES information and plans?
If you need to find a Florida Approval, Miami Dade NOA, ICC ES, Intertek, IAPMO, or Dr. J’s Engineering number please visit EngineeringPlans.com EngineeringPlans.com continuously synchronizes data with these agencies and indexes them for a better search and view experience. Single-click over to the source agency site, download documents, ask and discuss, and more. All …
I can’t find an order that was supposedly emailed to me. What can I do?
Please check your email spam folder. If you still can’t or have not received it after being notified the “Completed” status of your order please email us your order information at [email protected] & ask that it be re-emailed.
How can I change a contact for your ExpressPass site specific project?
Access your ExpressPass account with your ExpressPass code and click edit profile. For existing projects, you will be able to change/modify the contact for your project. For new projects, you can select the new contact at the time of ordering. You can edit modify, & delete the contact list from the edit profile page.
I ordered a project through E-Tempest. What’s the process for receiving a digitally signed-sealed file?
Engineering Express provides engineering review & certification of orders placed through E-Tempest shutter software. If you ordered the digitally signed and sealed file from E-Tempest, it will be emailed to you as a PDF attachment. If you requested Hard copies but need a digitally signed – sealed file, please contact E-Tempest directly.
Can I get a discount on volume plan store orders?
Engineering Express has developed an efficient system for volume discounts. Discounts are offered by purchasing Tokens in bulk. This allows volume orders to be spread out over time & products, and also avoids license fee charges. Visit EngineeringExpress.com/Tokens for more information about our token system and bulk discounts.
I’m looking for a model not shown on the chart in a Technical Evaluation Report (TER). What do I do?
Engineering Express would love to have every model unit of an A/C or generator pre-engineered. We can only engineer what we’re hired to do by the manufacturer so letting them know is always an option. If you are a contractor & in need of our help right away, you would need to order a site-specific …
How can I clarify my account status with Engineering Express?
If you have reason to believe your account is not in good standing, or if a designer tells you they cannot process your work due to your account status, contact our office to help you further with your request by sending an email to [email protected] or using our general Contact Us form.
How can I confirm you have my current address for shipping?
If you need to change the shipping address of an order already placed, you will need to send an email to [email protected] with your order number & new shipping address before your order gets completed or shipped. For new orders, be sure to update your information on your Account Page.
I have a question about project statuses and what DRAFT means
To understand draft & final sealed work, see this article. Project statuses are mostly self-explanatory throughout ExpressPass & the online ordering system. If you have questions, send us a Live Chat.
How do I check the project status of my project with Engineering Express?
Use our convenient Status Page to check your order. If it’s an online order, you can also find the status & track your package on your Dashboard. For ExpressPass users, log in to ExpressPass & look under ‘orders & quotes’.
How can I get my digitally signed – sealed file resent to me?
Use the live chat during business hours or use our Contact Form for the most reliable service.
This is my first time paying for an invoice. How can I pay?
For site-specific (custom) project orders, the fastest way to pay is EngineeringExpress.com/pay. You will need the project, invoice or quote number. For online orders through our Plan Store, payment is collected at checkout via credit card or PayPal.
The Readymade master plan I ordered didn’t solve my need. I need a site-specific. What do I do?
Please see our Refund Policy for information about refunds. If you would like to discuss your specific issue, please contact us.